Process mining is an analytical discipline for discovering, monitoring, and improving processes as they actually are by extracting knowledge from event logs readily available in today’s information systems. Process mining offers objective, fact-based insights, derived from actual data, that help you audit, analyze, and improve your existing business processes by answering both compliance-related and performance-related questions. Process Mining is a key technology in allowing customers to understand how their system processes are performing and where gaps and bottlenecks are occurring. Process Mining allows business to answer questions such as: where are the delays occurring for approving Purchase Orders? Which individuals are causing the delay? What is the reason for the delay? With sophisticated visualisations tools the customer is able to quickly their processes modelled graphically and have the ability to drilldown down through the individual processes steps to the base data in the source system.
At YC we work with Products such as Celonis to help customers analyse their existing system processes and offer insights into how they can be improved and optimised. We use technologies such as AI and machine learning to analyse your system processes. Process mining can be leveraged to quickly uncover the root causes of any inefficiencies and execution gaps (as well as what is working well). Common business processes we have experience with helping customer’s to improve include:
Process Mining Workshops : At the start of engagement, we work with the customer to identify the ‘pain-points’ with their existing processes and to prioritise the investigations based on value add to the business. We leverage experience from previous customers to help the business pin-point areas for improvement.
Analysis: Based on the priorities agreed with the customer, we carry out analysis of the system processes by transform data into event logs to create visualizations as process graphs. We then work collaboratively with the business to analyses end to end processes and evaluate and explain the reasons for the inefficiencies. We then work to agree priorities and improvement steps. The analysis activity covers:
Benchmarking: Process Conformance Check: Compare existing processes to set benchmarks and evaluate potential for process improvement.
Support Organisational Change: Once improvement steps have been agreed we work with business to implement the changes and to validate that expected improvements are realised.
Continuous Improvement: Understand the findings discovered by process mining, propose improvement ideas based on the results, and shortlist plans for project implementation.